🧸 Products

What materials are your teddy bears made of?
A: Our teddy bears are crafted from premium plush fabrics, soft cotton filling, and high-quality stitching to ensure durability and endless cuddles.

Are your teddy bears safe for children?
A: Yes! All our bears are made with non-toxic, child-safe materials and go through strict quality checks to ensure they’re safe for all ages.

Can I wash my teddy bear?
A: Yes, most of our teddy bears can be hand-washed or spot-cleaned with mild detergent. Please check the care label on each product for specific instructions.

Do your teddy bears come in different sizes or colors?
A: Yes! Our bears come in a variety of sizes, colors, and styles — from pocket-sized cuties to extra-large huggable bears.

Can I personalize or customize my teddy bear?
A: Absolutely! You can add custom embroidery, names, or special messages to make your teddy truly one-of-a-kind.

Are the teddy bears handmade?
A: Many of our designs are handcrafted with love and attention to detail to give each teddy a unique personality.

Do you offer gift wrapping or special packaging?
A: Yes! We offer beautiful gift packaging options — perfect for birthdays, anniversaries, or any occasion worth celebrating.

What if a teddy I want is out of stock?
A: You can sign up for restock alerts or contact our team to check when it’ll be available again.

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💌 Orders

How do I place an order?
A: Simply browse our collection, choose your favorite teddy bear, and add it to your cart. Once ready, proceed to checkout to confirm your order.

Do I need an account to order?
A: No, you can check out as a guest. But creating an account helps you track orders and makes future shopping faster.

Can I modify or cancel my order?
A: Yes, as long as your order hasn’t been shipped. Please contact our support team immediately for changes or cancellations.

How will I know if my order is confirmed?
A: You’ll receive an order confirmation email and another notification once your teddy bear is on its way.

Do you offer bulk or corporate gifting options?
A: Yes! SVIV offers special deals for bulk or corporate gifting. Reach out to our sales team for more details.

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🚚 Shipping & Payments

What payment methods do you accept?
A: We accept all major debit/credit cards, PayPal, and other secure online payment options.

Is my payment information secure?
A: 100%. All payments are encrypted and processed through trusted, secure gateways.

Do you offer Cash on Delivery (COD)?
A: Currently, we only support online payments for a smooth and safe shopping experience.

Can I pay in installments?
A: Depending on your payment provider, you may see installment or “Buy Now, Pay Later” options at checkout.

How long does shipping take?
A: Delivery times vary depending on your location, but we always aim to deliver your teddy bear as quickly and safely as possible.

What if my order arrives damaged?
A: If your teddy arrives damaged or defective, please contact us immediately, and we’ll replace it or issue a refund.